Heathrow Airport

Heathrow Airport is the largest and busiest airport in the UK and the third busiest globally. In 2023, it welcomed over 79 million passengers, establishing itself as a major international hub and an ideal setting for retail excellence.

With over 30 stores at Heathrow, including 17 World Duty Free locations and iconic brands such as Sunglasses Boutique, MAC, Glorious Britain, Beauty Studio, World of Whisky, Victoria’s Secret, Simply Chocolates, Pandora, Jo Malone, Hermès, and Bvlgari, we offer an exceptional shopping experience to travellers from around the world. Our team of nearly 1,000 staff ensures we meet the needs of Heathrow’s diverse and high-volume customer base, showcasing our commitment to outstanding service.

Our departments at Heathrow include the Main Store, Express, Arrivals, World of Whisky, Macallan Boutique, Hermès, Bvlgari, Transfer Stores, Sunglasses Boutique, and GB stores. Together, these offerings provide travellers with everything from luxury brands and premium whiskies to everyday essentials, ensuring a premier shopping experience across all terminals.

Life at Heathrow

We have a wide range of roles on offer, including Store Managers, Team Leaders, Mystery Shoppers, Customer Service Assistants and Replenishment Assistants. Whatever your role at World Duty Free, you can be assured we take your career and personal development seriously – whether you’re with us for the long-haul, or choosing to work with us for the summer season.

No two-days are the same working for World Duty Free. There is always something exciting happening, with a variety of in-store promotions and sales incentives for you to get behind. We’re committed to creating memorable, exciting shopping experiences for everyone who passes through our stores – and you’ll be front and centre of this.

“The shear magnitude of pace at Terminal 3, London Heathrow Airport can’t be described, only experienced! On some days, we have up to 25,000 passengers walking through our stores and the opportunity to maximise sales is limited only by your imagination. Terminal 3 is the second largest turnover terminal at Heathrow but the only true walk-through store concept. We have a further 8 stores located throughout the terminal thus creating literally thousands of opportunities to make a sale every day.

We cater for every kind of passenger – our main store offers all product categories and we also have beautiful specialist stores that provide a totally different exclusive offering. We are proud of our Whisky specialist store, World of Whisky, with almost 500 lines of whisky available, and our Sunglass Boutique store with 1,600 sunglasses on show. We also have Jo Malone and MAC boutique stores plus two very popular Glorious Britain souvenir stores, which provide the last opportunity for our international passengers to take home some UK memorabilia.

The team at Terminal 3 are totally committed to delivering the best experience for our customers whilst having some fun at the same time! There is always something exciting happening in the terminal with in-store activity and promotions themed around key dates and celebrations such as Christmas, Diwali, Easter and St Patrick’s Day.” Store Manager at Terminal 3.

Arriving for your Interview

D’Albiac House, Courtney Way, Heathrow Airport TW6 1SD
Terminals 2 & 3.

Important Information

We advise that you take public transport however there is a short stay car park opposite our building (short stay Car park 1A). Your cost of travel and parking is not reimbursed.

Bus or Train

Public transport is always your best bet when travelling to Heathrow.
The Elizabeth Line, Heathrow Express or Piccadilly Line offer you lots of super-speedy options, running multiple trains per hour.
Disembark at Terminals 2 & 3.
If you’re using the bus, leave at Heathrow Central Bus Station.

Driving

If you choose to drive, then parking is available on-site right opposite our building in short-stay Car Park 1A (Postcode: TW6 1SD), or you can park at Hatton Cross Train Station and get a free bus or train to Terminals 2 & 3.
Your cost of travel and parking is not reimbursed.

Things to know about working at Heathrow

As you’ll be working airside, you’ll need to be security cleared before you can start work. This can take 6-12 weeks from when you’re offered a role. We manage this process for you and will have checked your basic details prior to interview, so the chances are this will all go smoothly.

You’ll need to pass through airport Security each time you arrive for work (it’s just like going on holiday!) – this can take around 30 minutes. You need to incorporate getting through Security into your travel time.

You could be working at any of the four Terminals – 2,3,4 or 5. You’ll have a regular store where you’ll go most days, but you’ll be expected to offer flexibility by helping at our other stores, or even at another terminal, in busy periods.