DIVERSITY, EQUALITY & INCLUSION
World wide.
World class.
At World Duty Free, and across the Avolta Group, we firmly believe that our strength lies in our diversity. We are committed to fostering an inclusive environment where everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, ability, or background, feels valued, respected, and supported.
- 40 Languages spoken in the UK
- 76 Nationalities in the UK
- 316 Women in management positions
Diversity, Equality,
& Inclusion
“When we listen and celebrate what is both common and different, we become wiser, more inclusive, and better as an organisation. Our recruitment process is tailored to every single candidate that applies, we want them to feel valued and included. Our customers don’t discriminate, neither do we.”
Alex Helm
Regional Resourcing Advisor
Our workforce comprises colleagues from more than 150 nationalities
across all functions and levels of the organisation.
We recognise that diversity enriches our workplace, fuels innovation, and enhances our ability to serve
our passengers and community effectively. Therefore, we are dedicated to promoting diversity, equality, and inclusion in all aspects of our operations, including our recruitment and hiring processes. We actively seek to attract, retain, and promote talent from diverse backgrounds, ensuring that our workforce reflects the communities we serve.
We are committed to creating a culture of respect, acceptance, and belonging, where differences are celebrated and all voices are heard. Discrimination and harassment of any kind are not tolerated within our organisation.
We are proud to be a disability confident employer
Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.
Being Disability Confident is a unique opportunity to lead the way in our community, and for us we have discovered people our business cannot do without.
It was developed by employers and disabled people’s representatives to make it rigorous but easily accessible.
We are also proud to have been members of the Business Disability Forum since 2022. They work in partnership with businesses, Government, and disabled people to remove barriers to inclusion.
We are working alongside them to continually improve and evolve our recruitment practices, internal processes and culture, and our service to our customers to be a more inclusive workplace.
If you have any questions or would like to learn more about either scheme, please get in touch.
We can make adjustments
Here are just some of the adjustments we can and have made to your recruitment process
Accessibility
This website uses the trusted AccessiBe toolbar to serve users with a wide array of disabilities. This allows you to adjust aspects of the website to suit your requirements.
Skills-based Selection
We look for skills in your application, focussing on whether your skills match our requirements not just your experience or ability. We use human touch AI to help us do this.
Support Coach
If you have a Support Coach, we would be more than happy for you to bring them to your interview.
Guide Dogs
Guide dogs or other support animals are welcome to your interview, and your job.
Interpreters
If you require an interpreter please feel free to bring them to your interview, let us know so we can make sure they have an access pass.
Need More Time?
If you need more time in your interview, that is absolutely fine. We can allow more time in your telephone interview right through to role-plays in your assessment to make you feel more comfortable.
HireVue Video Platform
If you don’t feel comfortable or are unable to complete a telephone interview, we use the HireVue video interview platform to allow you to do the interview in your own time at any time of the day.
Location Details
We will provide you with clear location details for your interview, including accessibility information.
